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FractalRouting is an extremely flexible
and powerful rules-based call routing engine that enables
dynamic, centralized routing
and carrier management on disparate voice gateways and switches.
Designed on an open architecture,
FractalRouting is capable of interfacing
with any voice gateway or switch using GKTMP, RADIUS and other
middleware, and exchange data for efficient call routing.
When combined with FractalBilling, it provides a complete
solution for call routing and billing that would meet the
requirements of carriers of all sizes.
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FractalRouting
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The primary purpose of FractalRouting
is to reduce costs and improve profitability by building intelligence
into the call routing engine that automates and streamlines
operations while ensuring quality. FractalRouting enables
intelligent least cost routing (LCR) taking into account quality
parameters such as answer seizure ratio (ASR), post-dial delay
(PDD) and average call duration (ACD). It offers a variety
of additional routing capabilities based on peak/off peak
hours, weekends, holidays, and various other rules-based scenarios.
Additionally, it supports conventional call routing using
parameters such as ANI, DNIS, source carrier, time of day,
day of week, date and time series, round-robin, percent-wise
distribution, and priority lists.
FractalRouting allows platform
owners to provide hosted call routing services to third parties
on an application service provider (ASP) model. These third
parties, called hosted service providers, can bring their
own routes and use the platform for intelligent call routing.
They can administer all aspects of the service through a web-based
intuitive and comprehensive Self-Provisioning Interface.
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