Feature List ::

Product Home Highlights System Architecture Key Features Feature List

Product Type

• Regular – 1 Card (also called PINS) per Product when purchased online through credit-card; Any number of cards when distributed through a Reseller
• Corporate – Always more than 1 Card per Product

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Product Property

Card Type

• Prepaid
• Rechargeable Prepaid
• ANI based rechargeable prepaid
• ANI based rechargeable prepaid with Abbreviated Dial
• Post Paid
• ANI based postpaid
• ANI based postpaid with Abbreviated Dial
• Limited credit postpaid
• ANI based limited credit postpaid
• ANI based limited credit postpaid with Abbreviated Dial

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Product Attributes

• Product Name
• Product Code
• Detailed Product Description
• Product Nick-Name
• Product Card Type (Prepaid, Postpaid, ANI, Rechargeable, etc.)
• Card length – number of digits in each card
• Initial Credit Amount for Prepaid card types
• Credit Limit for Postpaid Limited card types
• Product type – Regular or Corporate
• Default Product – Product that defines Rates for all Country Codes
• Product Activation date
• Billing Method – Prepaid or Postpaid
• Expiration date – The date card expires
• Expiration offset – Number of days, months after which the card expires after first use
• Number of card(s) per Product
• Billing frequency – Intervals of time at which to generate invoice for the card
• Product currency
• Low credit warning
• Grace Period for invoice receipt in days
• IVR announcement of remaining balance
• IVR announcement of remaining time
• Ignore Duration – Calls with duration less than this are not billed
• Minimum Duration – Calls less than this duration are billed for this duration
• Restrict calls for Product(s) only through a particular PSTN Access Number
• Maximum call duration for postpaid accounts
• Rounding Schemes for call duration
• PIN authentication

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Product List

Charges

Charges can be defined to be either Fixed or Percentage and applied to Products. The following charges are supported.

• Activation - When the card is first activated
• Periodic – Daily, Weekly, Fortnightly, Monthly, Bi-Monthly, Quarterly, Semi-Annual, Annual
• Recurring - Each time the card is used
• One-time - When the card is used for the first time or when the card is activated

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Tax
Tax is defined in terms of Percentage and can be applied to card(s) under product.

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Product Country Rates
Rate is defined for each Country Code under the Product. Rate is based on increments. For example, for call up to 1 minute a defined rate can be applied, for call duration more than 1 minute but less than 3 minutes, a new rate can be applied, and so on. There is no restriction to the number of intervals that can be defined. A default Product should have Rates defined for all Country Codes.

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Call Records

Rating Rules
Rating Rules is perhaps the most effective mechanism to maximize profit. A Rating Rule can be defined to select the desired Country Rate for a given call when the call originates. Moreover, a Rating Rule can be defined to pick an apt Country Rate for a given call when it terminates, at the time of real-time billing. These adjusted Rates override the Product Country Rates for the Country Code in contention. There is no limit to the number of Rules that can be defined. When a Rule qualifies for a call, if the Deny Call flag is set then the call will not be authorized. The following criteria determine whether a call qualifies for a Rule or not –

• Start Date/Time, End Date/Time
• Day of Month, Date of Month, Every Day
• Day of Week
• Time of Day
• Calling Number
• Called Number

The following components comprise Rating Rules.

Minute Fraction can be used to adjust number of seconds per minute for talk-time determination as well as for call duration.

Adjusted Incremental Rates are the Rates that override the Product Country Rates. For example, a rate of $0.30 can be defined for the first 30 seconds, then a different rate of $0.35 for calls between 30 and 60 seconds, and a different rate for different interval and so on. There is no limitation as to the number of intervals that can be defined.

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Invoice
Invoicing is done automatically as defined for the Product. The following invoicing schemes are supported for postpaid and credit limited postpaid Products -

• Weekly
• Fortnightly
• Monthly

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Product Management

• Create Products
• Customize Product Attributes
• Create Product type (Regular or Corporate)
• Create Charges
• Associate Charges with Products
• Create Taxes
• Associate Taxes with Products
• Define Default Product Country Rates
• Define Country Rates
• Define Rating Rules
• Define Incremental Rates
• Define Minute Fraction
• Generate Cards
• Distribute Batch of Cards to a Reseller or Distributor
• Define Sales Agents
• Disallow Commission for the Reseller
• Define Commission Rate for the Reseller
• Define Commission Type for the Reseller – Percentage or Flat
• Define Commission Validity – Adhoc or Life-long
• Define Exhaustion Criteria for Products distributed to a Reseller to better facilitate the invoice collection process
• Define Number of Cards assigned to the Reseller

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Product User Status

Customer Attributes

• Customer First, Middle, Last Names
• Description
• Nick-Name
• Customer Type – Regular, Corporate, Trivial, End-User
• Login Code – E-mail Address is used as the login name
• Password to Login
• Creation Date
• Disabled Date
• Secondary E-mail Address
• Phone Number
• Mobile Number
• Fax Number
• Long Address
• PO Box
• State, Zip Address
• Corporate Customer Company Name
• Corporate Customer URL
• Customer Billing Frequency
• Speak Amount – Corporate Customers can use this flag to configure whether to announce Remaining Balance to Cards under the Customer
• Speak Time – Corporate Customers can use this flag to configure whether to announce Remaining Time to Cards under the Customer
• Credit Card Number
• Credit Card Expiry Date
• Credit Card Verification Code
• Credit Card Type

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Customer Management

• Create Corporate Customers
• Create Trivial Customers
• Create Corporate End Users – Account holders under a Corporate Customer

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Customer Self-Care

• Edit Profile
• Purchase new Products
• Register new ANIs for ANI-Based Products
• View Call Detail Information
• View Historical Call Details

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Reseller wise list of Products

Reseller Attributes

• First, Middle, Last Names
• Description
• Nick-Name
• Login Code – E-mail Address is used as the login name
• Password to Login
• Commission Rate
• Sales Agent
• Creation Date
• Disabled Date
• Secondary E-mail Address
• Phone Number
• Reseller Mobile Number
• Reseller Fax Number
• Reseller Long Address
• Reseller PO Box
• Reseller State, Zip Address
• Reseller Company Name
• Reseller URL
• Customer Billing Frequency

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Reseller Management

• Create Resellers
• Distribute Cards to Resellers
• Assign Commission Rate
• Assign Commission Type

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Reseller Self-Care

• Edit Profile
• Purchase new Products
• Register new ANIs for ANI-Based Products
• View Call Detail Information
• View Historical Call Details

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Reports

• Call Detail Information per Card (or PIN) – Card, Timestamp, DNIS, Call Duration, Duration Cost, Charges, Taxes
• Scratched Cards
• Percentage Scratched
• Exhausted Cards
• Percentage Exhausted
• Card used per Product
• Calls Completed
• Calls Failed
• Calls not Answered
• Fraudulent Uses
• Call Success Rate (CSR)
• Average Call Duration (ACD)
• Maximum Call Duration
• Minimum Call Duration
• Total Call Traffic in minutes, hours, week, month
• Analysis of terminated calls
• Real-time Remaining Balance for Prepaid and Rechargeable Prepaid Cards
• Real-time Remaining Credit for Credit Limited Postpaid Cards
• Reseller vs. Reseller Performance Analysis
• Country Code Analysis

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Customer Service Operators

Depending upon the privileges, a Customer Service Operator can assist the Customer or Reseller in the following manner.

• Search for Customers by card number (PIN), card distribution number, serial number, card type, product type, product, etc.
• Search for Resellers by card number (PIN), card distribution number, serial number, card type, product type, product, distribution date, sales agent, commission type, commission validity, etc.
• View or Edit Customer Account Information
• View or Edit Reseller Account Information
• View Call Detail Information for a Customer
• View Customer Account Transactions
• Credit Card Transaction
• Add disputed balance
• Log complaints

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Product User Status

Customers

Customers are classified into – (i) Corporate Customers that own at least one Corporate Product (ii) Trivial Customers that own Regular Product(s) (iii) Corporate End Users are Customers under a Corporate Customer
A Corporate Customer can –

• Purchase any number of Products using the online web-shop
• View Remaining Balances of Cards under Products
• View Credit Remaining in case of Credit Limited Products
• View Current Balance of Postpaid Products
• Recharge Cards
• View Call Detail Information
• View Historical Call Details
• View or Download Invoices
• Transfer Balance from the Credit Pool to Cards or vice-versa
• Set Credit Limits on individual cards
• Opt for a secret PIN number authentication for a Card and set PIN number
• Add new ANIs for ANI-Based Products
• Override Product flag to not speak Remaining Balance
• Override Product flag to not speak Remaining Time
• Edit Personal Profile and Contact Information
• Trivial Customers and Corporate End Users have the privileges to –
• Purchase any number of Products using the online web-shop
• View Remaining Balances of Cards under Products
• View Credit Remaining in case of Credit Limited Products
• View Current Balance of Postpaid Products
• Recharge Cards
• View Call Detail Information
• View Historical Call Details
• View or Download Invoices
• Opt for a secret PIN number authentication for a Card and set PIN number
• Edit Personal Profile and Contact Information

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Web Storefront
Service providers can integrate their own merchant gateway services. All transactions are secured through Secure Socket Layer Protocol. The storefront is tightly integrated with billing and reflects real-time balances.

A Customer can:

• View product details like rates and charges
• Add purchased product into own account
• Provide payment via credit card