Highlights ::

Product Home Highlights System Architecture Key Features Feature List

Unlimited, Extensive and Highly Customizable Products and Account Management
FractalBilling offers the flexibility and needed provision to support unlimited number of customized products and ratings, enabling service providers to tailor their services according to the market. Currently supported product types include:

• Prepaid
• Rechargeable Prepaid
• Post Paid
• Limited Credit Post Paid
• Corporate (Group)

Thanks to the open extensible architecture of FractalBilling, adding any new product type can be done swiftly. Customizations of products can be broadly applied in five areas. These are:

• Product Type
• Tariffs
• Rating Rules
• IVR Integration
• Invoicing
• Currency
• Surcharges & Taxes

Flexible tariff management includes the ability to define and instantly activate new tariffs or promotional offers. Tariff schemes allow the service provider to factor in product type, client location (originating node) time of day, day of week, holidays and promotional offers. New tariffs can be activated instantly or scheduled for a future date for a specific period or duration without affecting service. With support for multiple currencies and time zones, service providers can deploy customized products for any part of the world using one central system. New products can be created within minutes and offered online to customers. Service providers can even create customized products for individual customers.

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Reseller Management

Real-time Authentication, Authorization, Accounting (AAA) and CDR Generation
FractalBilling includes a full-featured advanced RADIUS module that works with all RADIUS-compliant gateways such as Cisco and Quintum voice gateways. This high performance multi-threaded server fully supports the standard as well as Vendor Specific Attributes (VSAs). The power of this module lies in the fact that it is highly customizable to enable a multitude of rich product features such as flexible Interactive Voice Response (IVR) scripts.

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Real-time Charge Accrual, Billing, Ratings and Statistics
FractalBilling performs high throughput charge application, billing, rating and statistical analysis in real-time. Billing is done for each billable CDR based on set product definitions and ratings. Real-time billing allows the service provider to modify and fine-tune various rating parameters and view the results instantaneously. FractalBilling tracks service usage and payments in real-time. When service usage reaches a pre-defined limit, the system automatically sends a low balance alert via SMS and email. A voice prompt can also be played to the customer through the IVR, if configured for the product. Once usage reaches the credit limit defined for an account, additional calls are not authorized and existing calls are dynamically disconnected.

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Corporate Accounts with Group Billing
FractalBilling supports corporate customers with multiple end-user accounts under a single group account. This account can control and add end-user accounts under it while affording full and independent end-user account management through the online self-provisioning interface. A corporate account gets a pool of credit (prepaid deposit or postpaid credit limit) that can be distributed among its end-user accounts or shared between the accounts as a single pool. Individual as well as consolidated invoices are automatically generated and sent at predefined billing intervals.

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Product Charge

Highly Customizable Reseller Management
Resellers are customers that market existing or customized products to other end users on a revenue sharing model. FractalBilling provides resellers the capability to independently manage all aspects of end-user accounts under them through the online self-provisioning interface. For the service provider, it provides real-time monitoring and management of resellers’ activities and receivables. For the prepaid industry, when batches of accounts are provided to the reseller on credit, FractalBilling keeps track of the utilization of accounts (first use and depletion) per batch and alerts when it crosses predefined limits for unpaid batches.

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Web-based Management, Customer Care and Self-Provisioning Interface
FractalBilling includes an intuitive and comprehensive Self-Provisioning Interface that provides management features for all aspects of the system. All configurations, product creation and definitions, modifications or enhancements, reporting, security and customer service are carried out through this interface. Secure access is provided for all users including end-users, resellers, corporate customers, customer service operators and administrators based on predefined roles and access privileges. Customers can service themselves thereby lowering operational costs for the service provider. The interface easily integrates into the service provider’s web site to instantly provide a storefront for online product purchases. For end-users, it includes easy to use features to reliably and securely:

• Purchase any number of products using the online storefront.
• View remaining credit and account balances
• Replenish accounts using secure connections
• Modify existing services that have been purchased
• View or download invoices and call detail records
• Dispute call charges (Call Dispute Management) depending on the service provider

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Adjusted Product Rates

Online Monitoring and Statistics
FractalBilling provides a host of real-time tools that monitor and graph critical performance indicators such as quality, utilization and profitability. Vital quality metrics such as ASR, ACD and PDD can be monitored on the basis of a destination, a breakout within the destination, a carrier, a product, carriers within a product, destinations within a product, and any other combination of the above. Additionally, quality alarms can be configured using highly flexible rules to send an alert (email and/or SMS) when any combination of quality parameters degrade below a preset level for any product, carrier, destination, or combination of these three. Alternatively, the alarms can be fed into a trouble-ticketing application.

Similarly, utilization and profitability can be monitored on the basis of a destination, a breakout within the destination, a carrier, a product, carriers within a product, destinations within a product, as well as any other combination of the above. These tools enable quick response to quality degradation and losses. It allows monitoring of peak resource utilization, and thus assists in capacity planning. It also allows help desk operators to manage customer service operations effectively.

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Call-to-Call Profit/Loss Analysis
FractalBilling provides profit/loss analysis on a call-to-call basis. The service provider can zoom in on the exact calls and destinations that are profitable. More importantly, unprofitable calls and destinations can be instantly revealed so that the service provider can take immediate corrective action. In real time, the effects of these changes can be viewed, and through fine-tuning, achieve optimal profits.

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Highly Customizable Reports
FractalBilling provides service providers with comprehensive reports including:

• Billing and Accounting Reports
• Revenue & Expenses Reports
• Call reports for End-users, Resellers, Corporate accounts and carriers
• Quality and performance reports

These reports are easily exported into a variety of formats including PDF, Microsoft Excel, Microsoft Word, HTML or CSV. Leveraging the power of FractalBilling’s relational database, service providers can generate almost any report in real-time with up-to-date information using third party reporting tools such as Crystal Reports and Oracle Reports.

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Product Rates

Hosted Billing Services
FractalBilling can be used to offer call billing services to third parties on an application service provider (ASP) model. These third parties, known as hosted service providers, can independently manage their voice products and services, carriers and customers. This partitioning is made possible by FractalBilling's four-tier billing model.

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Built-in Data Replication, Redundancy and Failover
FractalBilling exists as a server-side application running on Oracle. The tight integration with Oracle using native Oracle functions makes FractalBilling extremely fast and robust with powerful capabilities. FractalBilling features a multi-server architecture with built in redundancy at multiple levels. Real-time database replication with disparate servers for billing and administration ensures high processing speed and complete data integrity. Seamless and real-time failover with automatic recovery on proven industrial strength Oracle RDBMS guarantees telco-grade reliability. A full-featured version of FractalBilling is also available for open source database, PostgreSQL.

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Open Architecture and Integration Ready
FractalBilling has been integrated with voice gateways from Cisco and Quintum through open standards based RADIUS. It can seamlessly integrate with any other voice gateway or switch through customized middleware available through Fractalcom.